Customer Service: A Practical Approach book

Customer Service: A Practical Approach by Elaine K. Harris

Customer Service: A Practical Approach Elaine K. Harris ebook
Publisher: Prentice Hall
ISBN: 9780132742399
Page: 192
Format: pdf

Practical approach to future requirements. However, most companies have yet to brand-align customer service across communication channels. A Practical Approach to Reading Signals in Data. Looking for some suggestions for reporting? Customer-centric companies have found creative, practical and intelligent ways to cut costs while improving customer service. So Where Do You Start with Transformation? Unfortunately, many managers can't dedicate staff to investigate, design and implement new technologies and applications to support mobile workers. The current guide presents a practical approach to building a customer service culture. Douglas Merrill is the CEO and founder of ZestFinance, a Los Angeles-based financial services technology company. Suggests if clear parameters about policies are not established and Practical implications – The paper provides a practical guide for libraries interested in developing hybrid customer service standards. The best practical move is to take a 'clean sheet' approach and rebuild from the ground up. But this approach doesn't fly in organizations where the interaction is much more complex, and time is of the essence to the customer. In his new book Lessons Unlearned: 25 Years in Customer Service, TSIA Vice President of Technology Research, John Ragsdale, provides suggestions on 15 key metrics that span quality, financial and operational benchmarks: . By Douglas Merrill | 10:00 AM . Instead of cutting on customer service, enhance it with these 15 practical tips. Design/methodology/approach – Posits that technology in library operations emphasizes the human element which is important for service delivery and good customer relations.